Freeskycycle eBike | Trouble Shooting|Freesky Electric Bike

Bicycle Assembly & Test

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Assembly

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Before Buying

After Buying

eBikes:
All eBike orders within the United States and Canada qualify for free shipping.

Equipments (Accessories, Parts, Electric components):
- Orders ≤ USD 100 / CAD 140 after discount → shipping fee applies (USD 15 / CAD 20).
- Orders ≥ USD 100.01 / CAD 140.01 after discount → free shipping.

Note: Free shipping eligibility is based on the total order value after any discounts have been applied.

All FREESKY e-bike speeds are limited to 32km/h ( 20 MPH) which is the legal speed limit of power-assist bike (e-bikes). You will need a license and a plate for your e-bike plus insurance if you would like to go faster. For further information, please contact your local Ministry of Transportation.

For in-stock ebikes, we'll provide tracking number within 2 business days. A shipping confirmation email will be sent to your email once the order has been shipped. Orders from the United States will take 2-7 days to deliver, and orders from Canada will take 3-10 days to deliver.

Any delivery dates provided by Freesky are estimates.

We accept debit or credit cards (Visa, MasterCard, AMEX, UnionPay, Discover, Diners Club, and JCB), PayPal, Klarna, Affirm and Afterpay. And of course, Freesky ebikes gift cards.

Klarna is available in the United States and Canada. Meanwhile. Klarna offers two interest-free payment plans: 1. Pay in 4: Pay 25% Now, and Pay Later Every 2 Weeks. 2. Plan pay in 30 days: Shop now and pay in 30 days.

Please note that Klarna has the final say on whether you qualify for interest-free equal installments. Currently It's available in United States and Canada.

US:
About Klarna：https://www.klarna.com/us/what-is-klarna/
Klarna Customer Service：https://www.klarna.com/us/customer-service/

Klarna Privacy Policy：
US： https://docs.klarna.com/klarna-payments/legal-and-privacy/us/
International： https://www.klarna.com/international/privacy-policy

1. Shipping Areas:
-49 main states in the United States (Hawaii, Alaska and Puerto Rico excluded). And we DO NOT ship to PO BOXES or APO.
-10 provinces in the Canada (Northewest Territories, Nunavut and Yukon excluded).
2. Still cannot check out when your address is included in the shipping areas: please check if there is accessory out of stock in your cart. If there is, kindly remove the accessory and then check out.

The bike is basically in a pre-assembled state, and customers only need to follow 2-3 steps to complete the full assembly, which is very simple. More instructions of assembly, please check the video instructions.

We have a refer a friend program. Register your account, and then share your exclusive link with your friends. After your friend places an order and the order is completed, you will receive a commission of 3% of the order amount. The more friends you invite, the more generous your reward will be.

If you placed an order which needs pick-up service:
-Already chose to pick up your bike: please give us 1-2 days to schedule a pickup time with the warehouse. We will email you the specific pickup time and address.
-Need to change your order to pick up service: please email or call us before the shipping. Email us at service@freeskycycle.com or call us at (+1)669-329-7312.

After purchasing our e-bike, your e-bike can enjoy 24 months of warranty service. When you encounter a problem with the e-bike that needs warranty, fill in your information in our warranty form. After the submission is successful, you will receive an email from us, which means that we have received your warranty request and our staff will contact you as soon as possible to help you solve the problem.

Detailed information, please refer to the SERVICE MANUAL. If you have any questions, feel free to contact us at service@freeskycycle.com.

Generally, we will issue your refund within 2 business days after a refund approval. It will takes 3-5 days to receive the refund for customer because of international transaction. If you haven’t received a refund over 7-10 business days after you received a refund notification, please check your bank account again and contact your credit card company/bank. If you’ve done all of this and you still have not received your refund, please contact us at service@freeskycycle.com.

Still Need Help?

Official Site Tel

(+1) 877-779-0747

AMZ Service Tel

(+1) 877-779-0747

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Customer Support

service@freeskycycle.com

AMZ Service

support@freeskycycle.com

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Bike Comparison

Show All Show Difference
Product Title	Alaska Pro M-520	Eurostar Ultra M-410	Cheetah MT-380	Nova B-360	Ranger M-540	Rocky Pro A-320	Swift Horse Pro X-6E	Warrior Pro M-530	Wild Cat Pro A-340
Color	Black/Blue/Green	Blue/White/Red	Red	Red/Blue/Green	Black/Blue/Green/Red	Black/Blue/Green/Red	Black/Blue/Green	Black/Blue/Green	Black/Blue/Green/Red
Frame Style	EMTB	EMTB	Moped-style eBike	Step-Thru	Step-Thru	Step-Thru	EMTB	EMTB	Step-Thru
Mode	Pedal Assist	Pedal Assist	Pedal Assist	Pedal Assist	Pedal Assist	Pedal Assist	Pedal Assist	Pedal Assist	Pedal Assist
Power	3000W Peak	2000W Peak	4000W Peak	1000W Peak	3500W Peak	1800W Peak	2500W Peak	4000W Peak	1800W Peak
Battery Capacity	48V 41Ah(18Ah+23Ah) Cell Lithium Battery	48V 25Ah Lithium Battery	48V 60Ah Battery	48V 30Ah SAMSUNG Cell Lithium Battery	48V 25Ah Lithium Battery	48V 25Ah SAMSUNG Cell Lithium Battery	48V 30Ah SAMSUNG Cell Lithium Battery	48V 30Ah SAMSUNG Cell Lithium Battery	48V 25Ah SAMSUNG Cell Lithium Battery
Charging Time	6-8 hours	4-6 hours	8-10 hours	6-8 hours	6-8 hours	4-6 hours	4-6 hours	8-10 hours	4-6 hours
Assist Speed	40MPH	37 MPH	38 MPH	28 MPH	38 MPH	33 MPH	38 MPH	40 MPH	37 MPH
Range	90-160 Miles	45-90 Miles	120-200 Miles	75-120 Miles	60-95 Miles	45-90 Miles	75-120 Miles	60-120 Miles	60-105 Miles
Rider Height	5'6" ~ 6'8"	5'3" ~ 6'5"	5'4" ~ 6'5"	5'4"~ 6'8"	5'4"--6'8"	5'1" ~ 5'11"	5'3" ~ 6'5"	5'5" ~ 6'3"	5'4”~ 6'8”
Rear Derailleur	SHIMANO 7 Speed	SHIMANO 7 Speed	SHIMANO 7 Speed	SHIMANO 7 Speed	SHIMANO 7 Speed	SHIMANO 7 Speed	SHIMANO 7 Speed	SHIMANO 7 Speed	SHIMANO 7 Speed
Front Fork	Downhill Double Shoulder Suspension	Suspension Fork 120 MM Travel	Downhill Double Shoulder Suspension Fork 120 MM Travel	Front Suspension	Downhill Full Suspension	Downhill Full Suspension	Downhill Double Shoulder Suspension Fork 120 MM Travel	Downhill Double Shoulder Suspension Fork 120 MM Travel	Downhill Full Suspension
Motor	3000W Peak Brushless Motor	2000W Peak Brushless Motor	2000W + 2000W Brushless Peak Motor	1000W Peak BAFANG Motor	1750W+1750W Brushless Peak Motor	1800W Peak Brushless Motor	2500W Peak BAFANG Brushless Motor	2000W + 2000W Brushless Peak Motor	2000W Brushless Peak Motor
Sensor	Speed Sensor	Speed Sensor	Speed Sensor	Torque Sensor	Speed Sensor	Speed Sensor	Speed Sensor	Speed Sensor	Speed Sensor
Charger	US Standard 3A Smart Charger	US Standard 3A Smart Charger	US Standard 5A Smart Charger	US Standard 2A Smart Charger	US Standard 3A Smart Charger	US Standard 3A Smart Charger	US Standard 3A Smart Charger	US Standard 3A Smart Charger	US Standard 3A Smart Charger
Controller	48V/30A	48V/30A	48V/22A+22A	48V/30A	48V/30A	48V/22A	48V/30A	48V/30A	48V/30A
Torque	160 N·M	130 N·M	120 N·M*2	55 N·M	100 N·M*2	120 N·M	140 N·M	120 N·M*2	130 N·M
Suspension	Front and Rear Suspension	Front and Rear Suspension	Front and Rear Dual Suspension	Front Suspension	Front Suspension	Front and Rear Dual Suspension	Front and Rear Suspension	Front and Rear Suspension	Front and Rear Dual Suspension
Display	LCD Color Display	LCD Color Display	LCD Color Display	LCD Color Display	LCD Color Display	LCD Color Display	LCD Color Display	LCD Color Display	LCD Color Display
Brakes	180MM 4-piston Hydraulic Brakes	180MM 4-piston Hydraulic Brakes 1	2.3T*180MM 4-piston Hydraulic Brakes	180MM 4-piston Hydraulic Brakes	180MM 4-piston Hydraulic Brakes	180MM 4-piston Hydraulic Brakes	180MM 4-piston Hydraulic Brakes	180MM 4-piston Hydraulic Brakes	180MM 4-piston Hydraulic Brakes
Tires	26.0" x 4.0" Fat tires	26.0" x 4.0" Fat tires	20.0" x 4.0" Fat tires	27.5" x 2.2"	26.0" x 4.0" Fat tires	20.0" x 4.0" Fat tires	26.0" x 4.0" Fat tires	26.0" x 4.0" Fat tires	26.0" x 4.0" Fat tires
Seat Post	30.9*350MM Alloy Seatpost	30.9*300MM Alloy Seatpost	Long Saddle		30.9*300MM Alloy Seatpost	30.9*300MM Alloy Seatpost	30.9*300MM Alloy Seatpost	30.9*220MM Alloy Seatpost	30.9*300MM Alloy Seatpost
Bike Weight	90 lbs	77 lbs	122 lbs	77 lbs	95 lbs	77 lbs	83 lbs	97 lbs	83 lbs

Swift Horse Pro X-6E

Alaska Pro M-520

Warrior Pro M-530

Eurostar Ultra M-410

Cheetah MT-380

Ranger M-540

Wild Cat Ultra A-340

Rocky Pro A-320

Nova B-360

Warrior Pro M-530

Ranger M-540

Cheetah MT-380

Accessory Kit

Recommendations

Trouble Shooting

Bicycle Assembly & Test

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Assembly

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Assembly

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Accessory Installation

FAQS

Before Buying

After Buying

Do Equipments Qualify for Free Shipping?

How fast can I go?

How long will I receive my E-BIKE?

What payment methods does Freesky accept?

Why can't I use Klarna?

Why does it show that the shipping address cannot be delivered when I check out?

Will my bike be assembled when it arrives?

Does Freesky have a refer-a-friend program?

How do I pick up my purchased products?

How do I register my 24-month warranty?

What areas should be inspected before riding an eBike?

Why did I receive a refund notification but not receive the money?

Still Need Help?

Official Site Tel

AMZ Service Tel

Feedback

Customer Support

AMZ Service

Live chat