Every Freesky E-bike is covered under our manufacturer's all-inclusive warranty for the original owner against all manufacturing defects.
The warranty period is 24 months for the motor, battery, and controller, and 12 months for other components.
Note: The warranty applies only to original owners and is not transferable.
This warranty applies only to products purchased directly from the official FREESKY website (www.freeskycycle.com).
For products purchased from third-party platforms or authorized dealers (such as Amazon or offline retailers), please refer to their respective warranty policies.
Warranty Covered
Parts covered by the warranty include: frame, fork, stem, handlebar, seat post, saddle, rims, wheel hub, freewheel, derailleur, shifter, motor, throttle, controller, LCD display (excluding damage due to water), kickstand, and hardware.
The battery warranty does not include damage caused by power surges, use of an improper charger, improper maintenance, normal wear, or water damage.
This warranty provides replacement parts only.
Labor charges associated with transferring or installing replacement parts are not included.
An authorized Freesky service representative will determine whether a part meets the replacement criteria.
Warranty Not Covered
This warranty does not cover:
- Consumables or normal wear-and-tear parts (tires, tubes, brake pads, cables and housing, grips, chain, spokes).
- Incorrect assembly, water damage, accidents, or improper/negligent use.
- Operation or maintenance contrary to the product’s maintenance instructions (e.g., lack of maintenance).
- Defects inherent to the normal useful life or service life of the product (e.g., a worn-out battery that can be replaced by the consumer).
- Minor cosmetic issues, such as small paint chips, scratches, or sticker peeling, that do not affect riding safety. Customers may contact FREESKY for possible partial compensation instead.
Warranty coverage is limited to repair or replacement only and does not entitle the customer to a refund or full product exchange.
Warranty Shipping Fee
Battery, Motor, Controller:
- Within 3 Months: Free replacement for quality issues.
- 4 to 12 Months: Free replacement, but customer pays 50% of shipping costs.
- 13 to 24 Months: Free replacement, but customer pays 100% of shipping costs.
Other Components (Display, Throttle, Wiring, Lights, Frame, Fork, Seat Post, Handlebars, Kickstand, Stem, Brake Lever, Disc Brake Caliper, Chainring, Rims, Cassette, Shifters, Rear Derailleur):
- Within 6 Months: Free replacement for quality issues.
- 7 to 12 Months: Free replacement, but customer pays 100% of shipping costs.
The above shipping costs include both the delivery of replacement parts and the return of defective parts when required.
Customers are responsible for following FREESKY’s return-shipping instructions.
Warranty Claim Process
All warranty claims must be made through FREESKY and submitted to service@freeskycycle.com.
Proof of purchase and photos or videos of the damaged product must be provided.
Before filing a warranty claim, please contact FREESKY at service@freeskycycle.com, as there may be a simple fix that does not require replacement.
Valid warranty claims made within the warranty period (24 months from the date of receipt) will be processed by FREESKY.
All warranty returns or replacements require prior authorization.
Unauthorized returns will not be accepted or refunded.
If a product or component must be returned for inspection or replacement, it must be shipped in its original packaging or equivalent protective packaging.
FREESKY is not responsible for damage caused by inadequate packaging.
FREESKY will provide free replacement components when applicable (shipping fees excluded).
Any installation or labor costs are not covered without written authorization from FREESKY’s after-sales team.
Shipping Damage Claims
In rare instances, the item received may be damaged during transportation.
If shipping damage occurs, please contact service@freeskycycle.com within 7 days of delivery and provide photo or video proof.
No free accessories are eligible for replacement or compensation if scratched or damaged during transportation.
Claims submitted after 7 days from delivery will not be accepted.
Important Safety Notice
An electric bicycle is a vehicle with inherent risk factors.
Please follow all traffic rules and ride responsibly.
In case of emergency braking, apply the rear brake first, then the front brake.
Braking the front wheel suddenly at high speed may cause the rider to lose balance or tip over.
Ride carefully and wear appropriate safety gear at all times.