Purchase Instructions: To ensure compatibility, Battery must be purchased based on the specific model and serial number of your vehicle. Please note that shipping will take approximately 30-45 days after placing order (Batteries require 15–20 days to dispatch from China, with an additional 7–14 days for transit.).
Please send us your Bike Model and Bike Serial Number after placing an order. Email us at service@freeskycycle.com.
I'm so glad I chose FreeSky as my E-Bike! every thing from accessories to the Super Great Customer Service! I have gotten to prove I picked the right company! Special Thanks to Jensen Koo for the incredible customer service I received from Him!
Thanks Joe
It’ll be nice to have an extra battery for the extra long rides. Great to have the 10% off. I really enjoy my Freesky Rocky, especially after putting on an extension to lift the handlebars up!
I was very pleased I was able to do business half way around the world. My battery is perfect and I was compensated for not getting the miles I was supposed to from my battery. Freesky is a great company to do business with. I only hope that when I need to order parts for me e-bike it is as easy as ordering my battery. Than you Freesky.
Top notch customer service. better than most domestic company's. Great quality bikes and parts. will continue to use and highly recommend Freesky bikes.
Klarna is available in the United States and Canada. Meanwhile. Klarna offers two interest-free payment plans: 1. Pay in 4: Pay 25% Now, and Pay Later Every 2 Weeks. 2. Plan pay in 30 days: Shop now and pay in 30 days.
Please note that Klarna has the final say on whether you qualify for interest-free equal installments. Currently It's available in United States and Canada.
US:
About Klarna：https://www.klarna.com/us/what-is-klarna/
Klarna Customer Service：https://www.klarna.com/us/customer-service/
1. Shipping Areas:
-49 main states in the United States (Hawaii, Alaska and Puerto Rico excluded). And we DO NOT ship to PO BOXES or APO.
-10 provinces in the Canada (Northewest Territories, Nunavut and Yukon excluded).
2. Still cannot check out when your address is included in the shipping areas: please check if there is accessory out of stock in your cart. If there is, kindly remove the accessory and then check out.
The bike is basically in a pre-assembled state, and customers only need to follow 2-3 steps to complete the full assembly, which is very simple. More instructions of assembly, please check the video instructions.
1.Ebike:
For in-stock orders, we'll provide tracking number within 2 business days. A shipping confirmation email will be sent to your email once the order has been shipped. The carrier is FedEx. It may take 24-48 hours for your shippment to be scanned and 2-10 days to be delivered. For any third-party shipping, we cannot provide any additional shipping information or documentation. Any delivery dates provided by Freesky are estimates.
2.Accessories
For accessories, we usually ships them from our warehouse in United States or Canada. It will normally take 3-10 days for delivery. However when the items are not in stock in United States or Canada, we will ship it from China factory, it will normally take about 2 weeks.
eBikes:
All eBike orders within the United States and Canada qualify for free shipping.
