Shipping Protection FAQ

Q1: What is Shipping Protection?

A1: When purchasing from Xcotton-partnered stores, you may opt for Shipping Protection to safeguard your order against loss, damage, or misdelivery during transit.

Q2: When am I eligible to file a claim?

A2: You may submit a claim under the following circumstances:

  • Domestic orders undelivered after 30 days or international orders undelivered after 60 days from the shipment date.
  • Visible damage to the delivered package.
  • Package marked "delivered" but not received (requires supporting documentation, e.g., police report or security footage).
  • Misdelivery to an incorrect address due to system/processing errors (provided the correct address was submitted at checkout).

Q3: How do I file a claim?

A3: To report lost, damaged, or misdelivered packages:

  1. Visit the Xcotton Resolution Center
  2. Email support@xcottons.com

Note: All claims must be submitted within 90 days of the order date.

Q4: Can I cancel Shipping Protection?

Pre-shipment: Contact the merchant directly for a refund.

Post-shipment: Non-refundable once the order is shipped.

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Product Title Alaska Pro M-520 Swift Horse Ultra X-6E Eurostar Turbo M-410 Ranger Air M-540 Ranger Plus M-540
Price $2,649.00  $3,849.00
( 31.18% Off ) 		$2,249.00  $3,449.00
( 34.79% Off ) 		$1,949.00   $1,949.00   $2,799.00  
Color Black/Blue-gray/Green Black/Blue-gray/Green Black/Green/Gray/Orange Black/Blue/Gray/Green Black/Blue/Red/Green/Camouflage
Frame Style EMTB EMTB EMTB Step-Thru Step-Thru
Mode Pedal Assist / Throttle Pedal Assist / Throttle Pedal Assist / Throttle Pedal Assist / Throttle Pedal Assist / Throttle
Power 4500W Peak 4000W Peak 4000W Peak 4000W Peak 5000W Peak
Battery Capacity 48V 45Ah(18Ah+27Ah) Cell Lithium Battery 48V 35Ah LG Cell Lithium Battery 48V 25Ah Lithium Battery 48V 25Ah Lithium Battery 48V 30Ah SAMSUNG/LG Cell Lithium Battery
Charging Time 8-10 hours 8-10 hours 6-8 hours 6-8 hours 8-10 hours
Assist Speed 40MPH (Throttle & PAS) 38 MPH (Throttle & PAS) 34 MPH (Throttle & PAS) 34 MPH (Throttle & PAS) 40 MPH (Throttle & PAS)
Range 98-175 Miles 87-140 Miles 60-105 Miles 60-105 Miles 60-120 Miles
Rider Height 5'6" ~ 6'8" 5'3" ~ 6'8" 5'3"–6'8" 5'3"–6'8" 5'3"–6'8"
Rear Derailleur SHIMANO 7 Speed SHIMANO 7 Speed SHIMANO 7 Speed SHIMANO 7 Speed SHIMANO 7 Speed
Front Fork Oil-Sprung Suspension Fork, 120 mm Travel Oil-Sprung Suspension Fork, 120 mm Travel Oil-Sprung Suspension Fork, 120 mm Travel Oil-Sprung Suspension Fork, 120 mm Travel Oil-Sprung Suspension Fork, 120 mm Travel
Motor 4500W Peak Brushless Motor 4000W Peak BAFANG Brushless Motor 2000W+2000W Brushless Peak Motor 2000W+2000W Brushless Peak Motor 2500W+2500W Brushless Peak Motor
Sensor Cadence Sensor Cadence Sensor Cadence Sensor Cadence Sensor Cadence Sensor
Charger US Standard 3A Smart Charger + 2A Smart Charger US Standard 3A Smart Charger US Standard 3A Smart Charger US Standard 3A Smart Charger US Standard 3A Smart Charger
Torque 170 N·M 150 N·M 105 N·M*2 105 N·M*2 125 N·M*2
Suspension 150 mm Air Suspension Rear Shock 150 mm Air Suspension Rear Shock 180 mm Coil Rear Shock 180 mm Coil Rear Shock 180 mm Coil Rear Shock
Display LCD Color Display LCD Color Display LCD Color Display LCD Color Display LCD Color Display
Brakes Dual 180MM 4-piston Hydraulic Brakes Dual 180MM 4-piston Hydraulic Brakes Dual 180MM 4-piston Hydraulic Brakes 180MM 4-piston Hydraulic Brakes 180MM 4-piston Hydraulic Brakes
Tires 26.0" x 4.0" Fat tires 26.0" x 4.0" Fat tires 26.0" x 4.0" Fat tires 26.0" x 4.0" Fat tires 26.0" x 4.0" Fat tires
Seat Post 30.9*350MM Alloy Seatpost 30.9*300MM Alloy Seatpost 30.9*300MM Alloy Seatpost 30.9*300MM Alloy Seatpost 30.9*300MM Alloy Seatpost
Bike Weight 90 lbs 83 lbs 99 LBS 95 lbs 95 lbs
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