Shipping Protection FAQ

Q1: What is Shipping Protection?

A1: When purchasing from Xcotton-partnered stores, you may opt for Shipping Protection to safeguard your order against loss, damage, or misdelivery during transit.

Q2: When am I eligible to file a claim?

A2: You may submit a claim under the following circumstances:

  • Domestic orders undelivered after 30 days or international orders undelivered after 60 days from the shipment date.
  • Visible damage to the delivered package.
  • Package marked "delivered" but not received (requires supporting documentation, e.g., police report or security footage).
  • Misdelivery to an incorrect address due to system/processing errors (provided the correct address was submitted at checkout).

Q3: How do I file a claim?

A3: To report lost, damaged, or misdelivered packages:

  1. Visit the Xcotton Resolution Center
  2. Email support@xcottons.com

Note: All claims must be submitted within 90 days of the order date.

Q4: Can I cancel Shipping Protection?

Pre-shipment: Contact the merchant directly for a refund.

Post-shipment: Non-refundable once the order is shipped.

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Product Title Alaska Pro M-520 Eurostar Ultra M-410 Cheetah MT-380 Swift Horse Ultra X-6E Ranger Air M-540 Rocky Pro A-320 Warrior Pro M-530 Wild Cat Ultra A-340
Price $2,649.00  $3,849.00
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Color Black/Blue/Green Blue/White/Red Red Black/Blue/Green Black/Blue/Green/Red Black/Blue/Green/Red Black/Blue/Green Black/Blue/Green/Red
Frame Style EMTB EMTB Moped-style eBike EMTB Step-Thru Step-Thru EMTB Step-Thru
Mode Pedal Assist Pedal Assist Pedal Assist Pedal Assist Pedal Assist Pedal Assist Pedal Assist Pedal Assist
Power 4000W Peak 3000W Peak 4000W Peak 3500W Peak 3500W Peak 2500W Peak 4000W Peak 3000W Peak
Battery Capacity 48V 45Ah(18Ah+27Ah) Cell Lithium Battery 48V 25Ah Lithium Battery 48V 60Ah Battery 48V 35Ah SAMSUNG Cell Lithium Battery 48V 25Ah Lithium Battery 48V 25Ah SAMSUNG Cell Lithium Battery 48V 30Ah SAMSUNG Cell Lithium Battery 48V 25Ah SAMSUNG Cell Lithium Battery
Charging Time 6-8 hours 4-6 hours 8-10 hours 4-6 hours 6-8 hours 4-6 hours 8-10 hours 4-6 hours
Assist Speed 40MPH 37 MPH 40 MPH 38 MPH 34 MPH 33 MPH 40 MPH 37 MPH
Range 98-175 Miles 50-95 Miles 120-200 Miles 87-140 Miles 60-95 Miles 45-90 Miles 60-120 Miles 60-105 Miles
Rider Height 5'6" ~ 6'8" 5'3" ~ 6'5" 5'4" ~ 6'5" 5'3" ~ 6'5" 5'4"--6'8" 5'1" ~ 5'11" 5'5" ~ 6'3" 5'4”~ 6'8”
Rear Derailleur SHIMANO 7 Speed SHIMANO 7 Speed SHIMANO 7 Speed SHIMANO 7 Speed SHIMANO 7 Speed SHIMANO 8 Speed SHIMANO 7 Speed SHIMANO 7 Speed
Front Fork Downhill Double Shoulder Suspension Suspension Fork 120 MM Travel Downhill Double Shoulder Suspension Fork 120 MM Travel Downhill Double Shoulder Suspension Fork 120 MM Travel Downhill Full Suspension Downhill Full Suspension Downhill Double Shoulder Suspension Fork 120 MM Travel Downhill Full Suspension
Motor 4000W Peak Brushless Motor 3000W Peak Brushless Motor 2000W + 2000W Brushless Peak Motor 3500W Peak BAFANG Brushless Motor 1750W+1750W Brushless Peak Motor 2500W Peak Brushless Motor 2000W + 2000W Brushless Peak Motor 3000W Brushless Peak Motor
Sensor Speed Sensor Speed Sensor Speed Sensor Speed Sensor Speed Sensor Torque Sensor Speed Sensor Speed Sensor
Charger US Standard 3A Smart Charger US Standard 3A Smart Charger US Standard 5A Smart Charger US Standard 3A Smart Charger US Standard 3A Smart Charger US Standard 3A Smart Charger US Standard 3A Smart Charger US Standard 3A Smart Charger
Controller 48V/30A 48V/30A 48V/22A+22A 48V/30A 48V/22A 48V/22A+22A 48V/30A
Torque 160 N·M 130 N·M 120 N·M*2 140 N·M 100 N·M*2 120 N·M 120 N·M*2 130 N·M
Suspension Front and Rear Suspension Front and Rear Suspension Front and Rear Dual Suspension Front and Rear Suspension Front and Rear Suspension Front and Rear Dual Suspension Front and Rear Suspension Front and Rear Dual Suspension
Display LCD Color Display LCD Color Display LCD Color Display LCD Color Display LCD Color Display LCD Color Display LCD Color Display LCD Color Display
Brakes 180MM 4-piston Hydraulic Brakes 180MM 4-piston Hydraulic Brakes 1 2.3T*180MM 4-piston Hydraulic Brakes 180MM 4-piston Hydraulic Brakes 180MM 4-piston Hydraulic Brakes 180MM 4-piston Hydraulic Brakes 180MM 4-piston Hydraulic Brakes 180MM 4-piston Hydraulic Brakes
Tires 26.0" x 4.0" Fat tires 26.0" x 4.0" Fat tires 20.0" x 4.0" Fat tires 26.0" x 4.0" Fat tires 26.0" x 4.0" Fat tires 20.0" x 4.0" Fat tires 26.0" x 4.0" Fat tires 26.0" x 4.0" Fat tires
Seat Post 30.9*350MM Alloy Seatpost 30.9*300MM Alloy Seatpost Long Saddle 30.9*300MM Alloy Seatpost 30.9*300MM Alloy Seatpost 30.9*300MM Alloy Seatpost 30.9*220MM Alloy Seatpost 30.9*300MM Alloy Seatpost
Bike Weight 90 lbs 77 lbs 122 lbs 83 lbs 95 lbs 77 lbs 97 lbs 83 lbs
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