Shipping Protection FAQ

Q1: What is Shipping Protection?

A1: When purchasing from Xcotton-partnered stores, you may opt for Shipping Protection to safeguard your order against loss, damage, or misdelivery during transit.

Q2: When am I eligible to file a claim?

A2: You may submit a claim under the following circumstances:

  • Domestic orders undelivered after 30 days or international orders undelivered after 60 days from the shipment date.
  • Visible damage to the delivered package.
  • Package marked "delivered" but not received (requires supporting documentation, e.g., police report or security footage).
  • Misdelivery to an incorrect address due to system/processing errors (provided the correct address was submitted at checkout).

Q3: How do I file a claim?

A3: To report lost, damaged, or misdelivered packages:

  1. Visit the Xcotton Resolution Center
  2. Email support@xcottons.com

Note: All claims must be submitted within 90 days of the order date.

Q4: Can I cancel Shipping Protection?

Pre-shipment: Contact the merchant directly for a refund.

Post-shipment: Non-refundable once the order is shipped.

0
Bike Comparison

Product Compare

Remove All
Product Title Alaska Pro M-520 Swift Horse Ultra X-6E Eurostar Turbo M-410 Ranger Air M-540 Ranger Plus M-540 Rocky Pro A-320 Wild Cat Ultra A-340
Price $2,649.00  $3,849.00
( 31.18% Off ) 		$2,249.00  $3,449.00
( 34.79% Off ) 		$1,949.00   $1,949.00   $2,799.00   $2,199.00  $2,799.00
( 21.44% Off ) 		$2,099.00  
Color Black/Blue-gray/Green Black/Blue-gray/Green Black/Green/Gray/Orange Black/Blue/Gray/Green Black/Blue/Red/Green/Camouflage Black/Blue/Green/Red Black/Blue/Green/Red
Frame Style EMTB EMTB EMTB Step-Thru Step-Thru Step-Thru Step-Thru
Mode Pedal Assist Pedal Assist Pedal Assist Pedal Assist Pedal Assist Pedal Assist Pedal Assist
Power 4500W Peak 4000W Peak 4000W Peak 4000W Peak 5000W Peak 2500W Peak 3000W Peak
Battery Capacity 48V 45Ah(18Ah+27Ah) Cell Lithium Battery 48V 35Ah LG Cell Lithium Battery 48V 25Ah Lithium Battery 48V 25Ah Lithium Battery 48V 30Ah SAMSUNG/LG Cell Lithium Battery 48V 25Ah Samsung / LG Cell Lithium Battery 48V 25Ah Samsung / LG Cell Lithium Battery
Charging Time 6-8 hours 4-6 hours 6-8 hours 6-8 hours 8-10 hours 4-6 hours 4-6 hours
Assist Speed 40MPH 38 MPH 34 MPH 34 MPH 40 MPH 33 MPH 37 MPH
Range 98-175 Miles 87-140 Miles 60-105 Miles 60-105 Miles 60-120 Miles 45-90 Miles 60-105 Miles
Rider Height 5'6" ~ 6'8" 5'3" ~ 6'5" 5'3"–6'5" 5'4"--6'8" 5'4"--6'8" 5'1" ~ 5'11" 5'4”~ 6'8”
Rear Derailleur SHIMANO 7 Speed SHIMANO 7 Speed SHIMANO 7 Speed SHIMANO 7 Speed SHIMANO 7 Speed SHIMANO 8 Speed SHIMANO 7 Speed
Front Fork Downhill Double Shoulder Suspension Downhill Double Shoulder Suspension Fork 120 MM Travel Suspension Fork 120 MM Travel Downhill Full Suspension Downhill Full Suspension Downhill Full Suspension Downhill Full Suspension
Motor 4500W Peak Brushless Motor 4000W Peak BAFANG Brushless Motor 2000W+2000W Brushless Peak Motor 2000W+2000W Brushless Peak Motor 2500W+2500W Brushless Peak Motor 2500W Peak Brushless Motor 3000W Brushless Peak Motor
Sensor Speed Sensor Speed Sensor Speed Sensor Speed Sensor Speed Sensor Torque Sensor Speed Sensor
Charger US Standard 3A Smart Charger US Standard 3A Smart Charger US Standard 3A Smart Charger US Standard 3A Smart Charger US Standard 3A Smart Charger US Standard 3A Smart Charger US Standard 3A Smart Charger
Torque 170 N·M 150 N·M 105 N·M*2 105 N·M*2 125 N·M*2 120 N·M 130 N·M
Suspension Front and Rear Suspension Front and Rear Suspension Front and Rear Suspension Front and Rear Suspension Front and Rear Suspension Front and Rear Dual Suspension Front and Rear Dual Suspension
Display LCD Color Display LCD Color Display LCD Color Display LCD Color Display LCD Color Display LCD Color Display LCD Color Display
Brakes 180MM 4-piston Hydraulic Brakes 180MM 4-piston Hydraulic Brakes 180MM 4-piston Hydraulic Brakes 1 180MM 4-piston Hydraulic Brakes 180MM 4-piston Hydraulic Brakes 180MM 4-piston Hydraulic Brakes 180MM 4-piston Hydraulic Brakes
Tires 26.0" x 4.0" Fat tires 26.0" x 4.0" Fat tires 26.0" x 4.0" Fat tires 26.0" x 4.0" Fat tires 26.0" x 4.0" Fat tires 20.0" x 4.0" Fat tires 26.0" x 4.0" Fat tires
Seat Post 30.9*350MM Alloy Seatpost 30.9*300MM Alloy Seatpost 30.9*300MM Alloy Seatpost 30.9*300MM Alloy Seatpost 30.9*300MM Alloy Seatpost 30.9*300MM Alloy Seatpost 30.9*300MM Alloy Seatpost
Bike Weight 90 lbs 83 lbs 99 LBS 95 lbs 95 lbs 77 lbs 83 lbs
View Product View Product View Product View Product View Product View Product View Product